Since many terms were introduced with the Brazilian General Data Protection Law (LGPD), you might have some difficulty understanding them. With that in mind, we’ve prepared this short glossary with the main terms and acronyms to help you understand the information provided in this Notice—how we collect and process your personal data, and how you can exercise your rights. Check it out:

Personal Data: any information related to you—whether directly and quickly identifying you (e.g., name, email, phone number, ID number, or CPF) or indirectly identifying you (e.g., address, marital status, or IP address).

Sensitive Personal Data: any information about you that reveals racial or ethnic origin, religious beliefs, political opinions, union membership, or membership in organizations of a religious, philosophical, or political nature, as well as information about your health, sex life, genetic data, or biometric data.

Processing of Personal Data: whenever we use this term (or its variations), we are referring to any and all actions that can be performed with your personal data (e.g., collection, use, processing, evaluation, dissemination, access, storage, among others). Using personal data for any activity means “processing personal data.”

Purpose: the reason we process/use your personal data; the goal behind the collection and processing of the data.

LGPD: acronym for the Lei Geral de Proteção de Dados Pessoais (General Data Protection Law) — the legislation that guides and governs all our actions when processing your personal data.

Legal Bases for Processing Personal Data: these are the legal situations or justifications under which the processing of your personal data is permitted by the LGPD.

Controller: the organization that decides how your personal data will be processed/used. In most situations, we act as the controller of your personal data, as we define—based on the relationship we have with you—the purposes for which your data will be processed/used.

Processor: organizations that provide services to us and process your personal data on our behalf.

Software: the technology that enables computers and other electronic devices to perform specific tasks, such as processing data or executing commands. Right now, you’re reading this Notice through software.

The LGPD was created to protect you and all other individuals, ensuring that security, transparency, and access to information are inseparable values whenever your personal data is used by public or private organizations. Teletex is committed to protecting personal data and, as a result, protecting people. Therefore, we are committed to ensuring that control over your personal data is, whenever possible, in your hands.

To that end, we make every effort to ensure that your privacy and the protection of your personal data are respected—whether you’re visiting our physical locations (such as our offices) or accessing our digital environments (such as this website).

You can count on us at any time if you’d like to learn more about the LGPD or about the measures we take to remain compliant and, ultimately, to protect you and your personal data.

Our compliance program (that is, the set of ongoing and consistent actions we develop and maintain to handle your personal data under high standards of security, transparency, and information) is coordinated by our Data Protection Officer (DPO), whose identification and contact information are provided below:

Company Name: CABANELLOS ADVOCACIA
Contact: dpo@teletex.com.br
Responsible Person: Cristhian Homero Groff
Alternate Responsible Person: Thania Piovesan Wilk

We collect your personal data through interactions you freely choose to have with us, especially via the following channels:

Website: through our domain https://www.teletex.com.br/, including its subdomains and directories;

Phone: via telephone contact through the numbers provided at the bottom of our website;

Email: through communication using our institutional email addresses;

Advertisements, promotions, and online forms: through your interactions with Teletex via ads, promotions, or online forms;

Offline records: from forms physically completed during technical visits, events, and other interactions you have with us;

Computer systems: through environments or systems to which we have access, used for testing, developing, and maintaining software.

We process your personal data obtained from one of the sources mentioned above, limiting it to the minimum necessary to fully achieve the purposes outlined in this Notice. In most cases, the purpose for using your personal data is already known to you and is directly related to the relationship we maintain with you.

It is important to emphasize that you are not required to provide us with your personal data. However, since the collection of personal data is necessary for us to interact with you and carry out the activities specified in this Notice, we will not be able to communicate with you if you choose not to provide such data.

We reiterate that the data we request are strictly limited to what is necessary for us to maintain our relationship with you or to comply with applicable laws—which often require us to collect certain personal data for specific purposes.

We would also like to warn you that sensitive personal data—as defined by law, including information revealing your racial or ethnic origin, political opinions, religious or philosophical beliefs, union membership, as well as genetic data, biometric data that uniquely identifies you, health information, or data concerning your sex life or sexual orientation—should not be entered into any text fields while using our website, since none of the free-text fields on our site require such personal data.

Furthermore, we ask that you do not share your login credentials (usernames and passwords) for accessing restricted digital environments, should access be made available.

If you have any questions about any of the information presented above, please do not hesitate to contact us so we can be even more transparent with you.

The Brazilian General Data Protection Law (LGPD) guarantees you a series of rights regarding your personal data, as outlined in the table below. These rights are ensured to promote transparency, information, accountability, and responsibility throughout all activities involving your personal data.

At any time, you may request the exercise of any of your rights by accessing our privacy channel. Simply click this link: https://teletex.cabanellos.com.br/canal-privacidade.

Important! When we receive a request from you to exercise any of the rights listed above, we will need to verify that you are indeed the person making the request before processing it. Therefore, if you submit a request, we will ask for some information to confirm your identity, including a photo identification document.

In order to effectively carry out our activities, we engage services from other companies that may also have access to your personal data. In such cases, we take every available precaution to ensure that when they need access to your personal data to assist us with specific activities you are already familiar with, all guarantees are strictly upheld.

These companies process your data according to our explicit instructions and fully comply with this privacy notice, data protection laws, and other confidentiality and security measures.

Below are some situations in which we share your personal data:

If you would like more information about the sharing of your personal data, please do not hesitate to contact us at dpo@teletex.com.br.

We are committed to maintaining the security of your personal data and want to share that we have implemented a range of measures to uphold this commitment and ensure your personal data is not improperly accessed, altered, disclosed, or destroyed.

Here are some of the measures we implement:

Personal data collection environments are protected with SSL certificates;

Regular backup routines;

Access restrictions based on geolocation;

Firewall security measures;

Personal data is only accessed by authorized personnel;

Devices used to access personal data have logical access controls;

Documents containing personal data are stored following best information security practices;

Contractual requirements that all our employees, suppliers, and partners have adequate knowledge and level of data protection and act in compliance with the LGPD;

Training on Information Security and Personal Data Protection.

Generally, we do not transfer your personal data outside of Brazil. In other words, your data is processed and stored within the country.

However, exceptionally, when one of our service providers does transfer data internationally, your personal data may be transferred to other countries. In such cases, we will always require contracts that establish the adoption of the highest standards of compliance and security, as well as adherence to the provisions outlined in this notice.

Our website uses third-party trackers and cookies to help us engage better with you and to enable certain functionalities. They are classified by their lifecycle, the domain they belong to, and their purpose, as shown in the table below:

Whenever you access our website, we will activate only the cookies that are strictly necessary for it to function. Respecting your right to privacy, you can manage your cookie preferences at any time through the settings banner, in accordance with the classifications outlined in the table above.

We keep your personal data only as long as the purposes for which they were collected are fulfilled. After that, we delete the data, except in cases where we are required to retain it to comply with legal or regulatory obligations or to exercise certain rights we hold.

At any time, you may request the deletion of your personal data (see item “5. What are the rights of data subjects?”), especially in the following cases:

You decide to revoke the consent you previously gave;

You believe that unnecessary or excessive personal data is being processed;

You believe that we have not complied with the provisions established by the LGPD.

Whenever you request the deletion of your personal data, we will assess whether we can actually delete it or if we need to retain it to comply with legal obligations, exercise legitimate rights, or detect and prevent fraud.

We would like to warn that personal data considered sensitive under data protection legislation — such as those revealing your racial or ethnic origin, political opinions, religious or philosophical beliefs, or union membership, as well as genetic data, biometric data that unequivocally identify you, health-related data, or data related to your sexual life or sexual orientation — should not be entered in any text fields while using our website, as none of the functionalities of this environment require the submission of such data.

We emphasize that we will only process your sensitive personal data when we are legally obligated to do so or with your free, informed, and unequivocal consent.

We also suggest that, if you participate in our events and do not wish to have your image and/or voice recorded, you refrain from using such features, if available on the platforms where the events take place.

Lastly, we hope you understand this notice and encourage you to share any feedback by sending an email to: dpo@teletex.com.br

As we have repeatedly stated above, we have a commitment to you, and this commitment to keep your personal data secure and use it in accordance with the LGPD implies the need to update and adapt this Privacy Notice whenever necessary to keep up with new procedures and regulations.

Therefore, this document may be changed and updated periodically. We recommend that you visit this Notice from time to time to review the measures adopted to protect your personal data and ensure your rights are upheld.

Using your personal data with caution and responsibility — this is our commitment to you.